Effective Date: October 2025
Company: FIT Holdings (Pty) Ltd (Trading as FIT Online Coaching)
Registration No.: 2025/385110/07 – South Africa

1. Introduction

Welcome to FIT Online Coaching, a division of FIT Holdings (Pty) Ltd. By accessing our website, mobile app, or coaching services, you agree to these Terms of Service (“Terms”).

Please read them carefully before using our services. If you do not agree, you must not access or use our website or programs.

2. Services Provided

FIT Online Coaching provides online fitness and wellness coaching through the FIT App and digital platforms.

Our services may include:

• Personalised workout programming

• Nutrition guidance

• Progress tracking and check-ins

• Communication and support via digital channels

We reserve the right to update or modify our service offerings at any time without prior notice.

3. Payments and Billing

• Coaching services are billed in advance at the agreed monthly rate.

• Payments are non-refundable once services commence.

• Payment must be made through approved methods (e.g., EFT, PayPal, Paystack).

• Clients are responsible for ensuring timely payment to maintain active access to services.

• If a payment fails or is not received, access to the program may be paused until payment is resolved.

4. Cancellations and Refunds

• Clients may cancel their subscription with 30 days’ written notice via email to support@fitcoaching.co.za.

• No refunds are issued for unused portions of a month once access has been granted.

• Refunds are only processed in cases of duplicate billing or verified system error.

• Because our coaching is personalised and digital in nature, all payments are final.

5. Health and Safety Declaration

By engaging our services, you confirm that:

• You are medically cleared to participate in exercise and nutrition programs.

• You understand that physical training involves inherent risks.

• You accept full responsibility for your participation and results.

FIT Online Coaching and its coaches are not liable for injury, illness, or loss arising from program participation.

6. Liability Disclaimer

To the fullest extent permitted by law, FIT Holdings (Pty) Ltd and its affiliates will not be held responsible for:

• Any injury or health issue that may arise during or after program participation.

• Any indirect, incidental, or consequential damages.

• Any loss of data or system errors beyond our reasonable control.

7. Intellectual Property

All materials provided — including training programs, videos, images, and written guides — remain the intellectual property of FIT Online Coaching. You may not reproduce, distribute, or modify any material without prior written consent.

8. Confidentiality and Privacy

Your personal information is handled in accordance with POPIA (the Protection of Personal Information Act, 4 of 2013). For detailed information on how we collect and protect your data, please refer to our Privacy Policy.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be resolved under South African jurisdiction.

10. Updates to These Terms

FIT Online Coaching may update these Terms periodically. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

11. Contact Information

For questions about these Terms or your account, please contact: eden@fitcoaching.co.za